New update on banned products in cosmetics after 23rd August 2019. See Link
Do you supply the SDS & CLP documentation?
Answer: Yes please check this link CLP & SDS.
How much will the SDS, IFRA Allergens & CLP cost for our blends that we make up from mixing your product. Please See Our Costing’s.
Are your White Rose labelled products tested on animals or contain any animal derived products..
Answer: Please read this statement. White Rose Animal Testing Statement.
Are your oils Phthalate free.
Answer: Please read this statement about this very confusing issue about them. Phthalate Statement
What is the difference between the full strength oils and the candle making oil.
The full strength are classed as un-cut so using the full strength you may only need 3% by volume of melted wax and with the candle you may need 10% by volume.
How quick is your delivery from ordering?
Answer: Please see this link. Delivery.
What is the process getting contract filling done?
Answer: Please see this link. UK Contract Bottling Filling.
Why have we been asked from your company to have our address and postcode be confirmed?
When World pay & PayPal send us a unconfirmed address then this delays your order as we have to have this confirmed by e-mail to reduce fraud.
The main reason is you need to put the card holders address in the Billing details part, remember if you have moved addresses then you need to up-date all your accounts.
Also best to always check if using auto fill that your details have been put in correctly.
Why does it say you have not got £50 in your cart when we have?
Answer: Because you have clicked on the delivery tab so that then shows to you the cart with more than £50 but you must have over £50 sub total ex VAT of goods without the delivery costs.
Do we do better prices on larger orders?
Answer: Free delivery on orders over £300 ex VAT.
If your wanting to order more than largest quantity listed on site of a single product then contact us for any price breaks.
e.g. We do 5, 10, 25, 50, 100 KG price breaks on most products listed.
Quotes to price breaks are to be paid on Pro-forma invoices to be paid by (Direct bank payments) These are only valid for 7 days of quoting and if the stock is not made up here a 10 working day lead in time may occur, always ask first!
Do you give credit, and could we open a credit account?
Answer: No, not even if you have used us for a long period.
What is the cost of your labelling service and how does this work?
Answer: No extra cost to you if it’s on our products filled by us as we have to make a label for all our products so by having your own we do not have any extra costs; we do state that this service is only available if you have a retail outlet like doing trade fairs, markets, retailing from a shop or online.
We will only on the first order insist that you order in 10s + but 5s are OK on subsequent orders.
We do have to charge for the set-up of your labels of £60 for each template type but if you open an account by logging in we can see how much you have spent over a year and, if over any 12 month period you have spent over £1000 ex vat, we will refund the template setup charge into your account. Your first order must be over £200 + Vat then each order after the minimum units of the same type must be 5.
The reason we have changed this system is we have hundreds of customers with their own label and some have wasted our time as not really had a serious business concept so to eliminate this we have had to change the way we use our time, Derek MD
What information do you need for the label design?
Answer: If you need a water mark or a logo put on your labels then we need this in a .png format; also the font needed and what type of products you are going to buy from us. We can also let you send us your own design but, remember, the template size is 35mm high X 69mm wide (landscape) or 35mm wide X 69mm high (portrait). It may be best to call me (Derek M.D.) on 01482 642742 (office hours.) (9.00 till 5.00 Mon to Fri). Closed for lunch 12 noon till 1pm.
Please note only products of 10ml upwards can have your own label.
What blends do you do?
Answer: We can make up any blend of your choice with the products listed on our site so all you have to do is e-mail us with your blend. We need the amount of each oil and the base oil or creams etc. in mls for liquids or grams for solids for the full blend adding up-to 100mls/gr or 1000mls/gr then we will price that up for you and, if you do want this we then send out a pro-forma for payment. All blends must have cosmetic compliance if going on the skin, or we need a disclaimer from you stating that we are not responsible for the use of the blends we have made up for you. This is OK, as Trading Standards state, but remember you could be sued if someone had a allergic reaction if you have not got your cosmetic compliance certificates. The risk is really too great.
Do you do samples?
Please do not ask us to send samples at these prices listed on this trade site.
We recommend this before buying large amounts on this site to do your testing. Please look at our terms & conditions (1b) (important if buying more than the smallest size listed)