FAQs Trade Essential Oils
FAQs Trade Essential Oils., ‘Please read our FAQ’s below as they provide answers to all of the common questions we are asked.
If you cannot find the answer below, please call us on 01482 642 742 as we are here to help, Monday to Thursday between 9am to 12 noon, closed for lunch, re-open 12.45pm till 3.30pm.
Do not contact us regarding SEO, loans, health & safety, buying products outside the UK mainland, any advertising or social media.
New update on banned products in cosmetics after 23rd August 2019. See Link
What is the difference between Full strength Fragrance Oils and Fragrance Oils?
The full strength is uncut so with the candle making fragrances you would need say 10% by volume and the Full Strength only about 3% by volume, most customer use the candle making fragrances.
The reason customers use the F/S is because they are also using them for reed diffusers and some in cosmetics so saves them buying 2 different strengths, we do not give out any formulations.
All the SDS, IFRA, Allergens and the CLP etc. are available when you purchase our oils on our one drive and you get a link to this on your complete e-mail sent after ordering. Derek MD
Do you do white labelling and contract filling.
https://tradeessentialoils.co.uk/uk-contract-bottling-filling/
Do you supply the SDS, IFRA & CLP documentation?
Yes, all supplied after your order has been dispatched in an e-mail sent called COMPLETE, this has your personal link so please store it in a safe place, this link is not transferable. All files are on our one drive.
Are your White Rose labelled products tested on animals or contain any animal derived products.
Please read this statement. White Rose. Our Animal Testing Statement.
Are your oils Phthalate free.
Please read this statement about this very confusing issue about them. Phthalate Statement
What is the difference between the full-strength oils and the fragrance ECO making oil.
The full strength is classed as un-cut so using the full strength you may only need 3% by volume of melted wax and with the candle you may need 10% by volume.
All our oils are Paraben free.
How quick is your delivery from ordering?
Please see this link. Delivery.
Why have we been asked from your company to have our address and postcode be confirmed?
When World pay send us an unconfirmed address notice then this delays your order as we have to have this confirmed by e-mail to reduce fraud.
The main reason is you need to put the card holders billing address in the Billing detail’s part, remember if you have moved addresses then you need to up-date all your accounts.
Also best to always check if using auto fill that your details have been put in correctly.
Why does it say you have not got £70 in your cart when we have?
Because you have clicked on the delivery tab so that then shows to you the cart with more than £70 but you must have over £70 sub total ex VAT of goods without the delivery costs.
Do we do better prices on larger orders?
Free delivery on orders over £150 ex VAT. UK Mainland Only.
If you’re wanting to order more than largest quantity listed on site of a single product then contact us for any price breaks.
e.g. We do 5, 10, 25, 50, 100 KG price breaks on most products listed.
Quotes to price breaks are to be paid on Pro-forma invoices to be paid by (Direct bank payments) These are only valid for 4 days of quoting and if the stock is not made up here a 10-working day lead in time may occur, always ask first!
Do you give credit, and could we open a credit account?
No, not even if you have used us for a long period.
Do you do Organic Products?
No because the plants are grown in organic soils then they cover the ground with straw, sacking or plastic sheets then spray the crops, so the soil has no residue of what has been sprayed on them. Is this truly Organic!
Do you do samples?
Yes. If you need some you can buy them on our retail site, here on the below with this site we have only a £10 min but free UK mainland delivery if you spend over £35.
Please do not ask us to send samples at these prices listed on this trade site.
We recommend this before buying large amounts on this site to do your testing. Please look at our terms & conditions (1b) (important if buying more than the smallest size listed)
Please note we do not take orders or payments over the phone please e-mail with your requirements.